QUIPEX PRIVACY POLICY

This policy explains how and why Quipex Pty Ltd (ABN 11 626 556 723) ("Quipex", "us", "we", "our") collects, uses, holds and discloses your personal information. In this policy, the "Privacy Act" means the Privacy Act 1988 (Cth) and the "APPs" mean the Australian Privacy Principles contained in Schedule 1 to the Privacy Act.

This policy applies to all individuals who access or use our website, platform, applications or services (collectively, the "Services"), including account holders, authorised users and visitors to our website. This policy also applies in respect of individuals whose personal information is contained in data or documents uploaded to our platform by or on behalf of our customers, even where those individuals do not directly access or use the Services.

Acceptance of this policy
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By accessing or using our Services or our website, you acknowledge that you have read, understood and agree to be bound by this policy. If you do not agree with this policy, you must not access or use our Services or our website. If you are using our Services on behalf of an organisation, you represent and warrant that you are authorised to accept this policy on that organisation's behalf.
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About our Services

Our Services include a software-as-a-service platform for hosting and managing buildings data. In the course of providing the Services, we may process personal information relating to account holders and authorised users, as well as incidental personal information contained within buildings data uploaded to our platform by or on behalf of our customers.
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What is personal information?

Personal information is any information or an opinion about an identified individual or an individual who can be reasonably identified from the information or opinion. Information or an opinion may be personal information regardless of whether it is true.
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What personal information do we collect and hold?

We collect information about you and your interactions with us, for example, when you purchase or use any of our products or services, call us, interact with our chatbot or otherwise visit our website or use our applications.

The information we collect from you may include your name, physical address, email address, phone number, Director ID, and your history of purchases and use of our products and services and details of enquiries or complaints you make.

We may collect information about how you access, use and interact with our website and applications. This information may include:

1. the location from which you have come to the site and the pages you have visited; and
2. technical data, which may include IP address, the types of devices you are using to access the website, device attributes, browser type, language and operating system; and
3. information collected through cookies and similar tracking technologies (see the "Cookies" section of this policy for further details); and
4. diagnostic data, including crash reports and performance logs.].

We use cookies and similar tracking technologies on our website and in our applications. A cookie is a small text file that the website or application may place on your device to store information. We use the following types of cookies:
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1. Essential cookies, which are necessary for the operation of our website and applications. These cookies enable core functionality such as security, account authentication and session management.
2. Functional and analytics cookies, which help us understand how visitors interact with our website and applications, and allow us to improve your experience. These may include persistent cookies (which remain on your device after you close your browser) and session cookies (which expire when you end your session).
3. Marketing cookies, which are used to track visitors across our website and applications in order to display relevant advertisements and marketing content. These cookies may be set by us or by third-party advertising partners and may be used to build a profile of your interests and show you targeted advertisements on other websites or platforms. You may manage your preferences for marketing cookies through your browser settings.

We may also use third-party cookies, including cookies placed by analytics providers such as Google Analytics, to collect information about how you use our website and applications.

Your browser settings may allow you to block or delete cookies. However, if you choose to block or delete cookies, some features of our website or applications may not function as intended.
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Why do we collect, hold and use your personal information?

We collect, hold and use your personal information so that we can:

1. provide you with products and services, and manage our relationship with you;
2. contact you, for example, to respond to your queries or complaints, or if we need to tell you something important;
3. process documents and data uploaded to our platform by our users; and
4. comply with our legal obligations and assist government and law enforcement agencies or regulators.
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How do we collect your personal information?

We collect personal information in a number of ways, including:

1. directly from you, when you create an account, use our Services, contact us, submit an enquiry, subscribe to our communications, or otherwise interact with us or our website;
2. automatically, through your use of our website and applications, including through cookies and similar tracking technologies (see the "Cookies" section of this policy for further details);
3. from our customers, where a customer uploads data or documents to our platform that contain personal information about you (for example, where your personal information is contained in buildings data); and
4. from third parties, including our service providers (such as analytics, hosting and IT service providers), publicly available sources.

If you do not provide us with your personal information, or if you do not consent to us collecting your personal information from a third party, we may not be able to provide you with our Services, communicate with you or respond to your enquiries.
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How do we store and hold personal information?

We store most information about you in computer systems and databases operated by either us or our external service providers.

We take the security of your personal information seriously. We implement and maintain reasonable technical and organisational measures to protect personal information from misuse, interference or loss, and from unauthorised access, modification or disclosure.

We will also take reasonable steps to destroy or de-identify personal information once we no longer require it for the purposes for which it was collected or for any secondary purpose permitted under the APPs.
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Who do we disclose your personal information to, and why?

We may transfer or disclose your personal information to our related companies.

We may disclose personal information to external service providers so that they may perform services for us or on our behalf.

We may also disclose your personal information to others where:

1. we are required or authorised by law to do so;
2. you may have expressly consented to the disclosure or the consent may be reasonably inferred from the circumstances; or
3. we are otherwise permitted to disclose the information under the Privacy Act.

If the ownership or control of all or part of our business changes, we may transfer your personal information to the new owner.
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Do we disclose personal information to overseas recipients?

We do not disclose your personal information to recipients that are located outside Australia.
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Do we use your personal information for marketing?

We will use your personal information to offer you products and services we believe may interest you, but we will not do so if you tell us not to. These products and services may be offered by us, our related companies, our other business partners or our service providers.

Where you receive electronic marketing communications from us, you may opt out of receiving further marketing communications by following the opt-out instructions provided in the communication.
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Access to and correction of your personal information

You may access or request correction of the personal information that we hold about you by contacting us. Our contact details are set out below. There are some circumstances in which we are not required to give you access to your personal information.

There is no charge for requesting access to your personal information, but we may require you to meet our reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating large amounts of material).

We will respond to your requests to access or correct personal information in a reasonable time and will take all reasonable steps to ensure that the personal information we hold about you remains accurate, up to date, complete, relevant and not misleading.
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Complaints

If you have a complaint about the way in which we have handled any privacy issue, including your request for access or correction of your personal information, you should contact us. Our contact details are set out below.

We will consider your complaint and determine whether it requires further investigation. We will notify you of the outcome of this investigation and any subsequent internal investigation.

If you remain unsatisfied with the way in which we have handled a privacy issue, you may approach an independent adviser or contact the Office of the Australian Information Commissioner (OAIC) (www.oaic.gov.au) for guidance on alternative courses of action that may be available.
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Contact details

If you have any questions, comments, requests or concerns, please contact us at: info@quipex.au.
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Governing law

This policy is governed by the laws of New South Wales, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of New South Wales and any courts that may hear appeals from those courts in respect of any proceedings in connection with this policy.
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Changes to this policy

From time to time, we may change our policy on how we handle personal information or the types of personal information that we hold. Any changes to our policy will be published on our website. Where a change is material, we will take reasonable steps to notify you (for example, by posting a notice on our website or by email). Your continued use of our Services after such changes constitutes your acceptance of the amended policy. You may obtain a copy of our current policy from our website or by contacting us at the contact details above.
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Last updated March 2026

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